FAQ

CUSTOMER RESPONSIBILITIES

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: support@4thsunday.co. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

International shipments may be subject to pay duties and taxes.

PRE-MADE ORDERS

All pre-made will be on hand and ready to ship to the customer. We are classified as a small business, and due to these circumstances, we do ask that all customers wait 3-5 business days before orders are processed and 3-5 business days for shipping. We give this time frame based on the owner of the business's life and unexpected delays with USPS shipping, etc. Thank you for understanding.

PRE-ORDER PROCESS

If an item is labeled in the description as a PRE-ORDER, all orders placed on this item must have checked our terms and conditions box before they place their PRE-ORDER on that particular item. After purchasing a PRE-ORDERED item, you are now fully committed to abiding by the PRE-ORDER duration and will have to wait for the duration of the process to have your item delivered. Pre-orders usually take from 4-6 weeks to arrive after the PRE-ORDER is complete. For updates on your PRE-ORDER, we suggest you follow our INSTAGRAM: @4thsunday.co, where we will post updates every few days on the progress of your PRE-ORDER. Thank you.   

ALL SALES ARE FINAL

When making any purchases through our company, all purchases are FINAL. This means if an item is labeled as a PRE-ORDER in the description of that particular product, refunds, and chargebacks will not be accepted because we have installed a TERMS AND CONDITIONS box that is listed before completing your purchase saying that you accept the wait times and abide by our company’s PRE-ORDER fulfillment. 

All purchases are FINAL. No refunds. If you want to exchange your product, please  reach out to our support team: support@4thsunday.co and we’ll get back to you within 72 hours. Exchanges are only available if you were shipped the wrong item or a defective/damaged item. Thank you. 

INCORRECT ADDRESSES + LOST/STOLEN PACKAGES

We are responsible for incorrect addresses. If the buyer's package is returned to us due to an incorrect address, the buyer is FULLY RESPONSIBLE to cover the cost to reship the packages. We are NOT responsible for any lost or stolen packages. 

REFUNDS / EXCHANGES

All purchases are FINAL. If you want to exchange your product because your received the wrong size, please  reach out to our support team: support@4thsunday.co and we’ll get back to you within 72 hours. Thank you.